In North America, the responsibility for VAT (Value Added Tax, though it's not typically called VAT in the US where sales tax varies by state) and duties depends on the origin of the products and the destination. If the products are shipped from outside of North America to the US or Canada, you may be liable for import duties and applicable taxes. For shipments within the US, sales tax is collected based on the state where the order is shipped to. In Canada, GST (Goods and Services Tax) and sometimes provincial sales taxes apply. We do not cover these taxes and duties, and it's the customer's responsibility to pay them as required by law.

You can cancel your order by contacting our customer service team as soon as possible. If your order has not yet entered the production or shipping phase, we will be able to cancel it without any additional charges. However, if the order is already in production or has been shipped, cancellation may not be possible, or additional fees may apply.

We accept various payment methods including major credit cards such as Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal for your convenience.

1. Browse our website to select the type of window coverings you want, such as blinds, shades, or shutters.
2. Choose the specific style, color, and material of your preference.
3. Enter the accurate measurements of your windows. You can refer to our measurement guide on the website for detailed instructions.
4. Add any additional features like motorization, cordless lift, etc. if desired.
5. Review your order details and proceed to the checkout page.
6. Enter your shipping and billing information, select your payment method, and confirm your order.

If you need to change your custom order, please contact our customer service immediately. We will do our best to accommodate your changes, but if the order has already entered the production stage, it may not be possible to make changes, or there could be additional fees associated with the modification.

Orders can be cancelled within [X] hours of placement if they have not started the production process. Once the order is in production or has been shipped, cancellation is not guaranteed. In such cases, you may be eligible for a return and refund following our return policy. If the order is cancelled successfully before production, you will receive a full refund of the amount you paid, excluding any non-refundable fees (if applicable).

Currently, we operate primarily online. However, we are constantly evaluating opportunities to open offline stores in the future. You can visit our website to view our full product range and place your order.

To request a quote, simply add the items you are interested in to your shopping cart on our website. The prices will be displayed in the cart, and you can adjust the quantity and options as needed. If you have specific custom requirements that are not reflected in the online pricing, you can contact our customer service team, and they will provide you with a detailed quote.

We do not offer in-home measurement or installation services at this time. However, we provide comprehensive measurement guides on our website to help you measure your windows accurately. Additionally, we have installation instructions available for each product to assist you with the installation process. If you prefer professional installation, we recommend hiring a local handyman or installer who is experienced in window covering installations.

If you mismeasure your windows and the product does not fit properly, you have a few options. If the product is still in new and unused condition, you may be eligible for a return and exchange. You will need to contact our customer service team within the specified return period and provide proof of purchase and details about the measurement error. We will work with you to find a solution, which may involve reordering the correct size product at a discounted rate or providing a refund.

For accurate measurements, we recommend following these general steps:
· Measure the width of the window at the top, middle, and bottom. Use the narrowest measurement.
· Measure the height of the window at the left, center, and right. Use the longest measurement.
· If you are doing an inside mount, make sure to measure the depth of the window frame to ensure the product will fit properly.
· For an outside mount, measure the area where you want the product to cover, including any additional space for overlap.
· Refer to our detailed measurement guides on our website, which include diagrams and specific instructions for different types of window coverings.

Yes, for an inside mount, it's generally recommended to deduct 1/8" to 1/4" from the width measurement to ensure a proper fit. This allows for some clearance and makes it easier to install the window covering within the frame. The exact amount may vary depending on the product, so please refer to the specific product instructions for the most accurate guidance.

When measuring in 1/8" increments, it's best to round up to the nearest 1/8". This helps ensure that the window covering will fit properly and cover the entire window area. Rounding down may result in a product that is slightly too small.

An inside mount means the window covering is installed inside the window frame. It provides a sleek, streamlined look and is ideal for windows with deep frames. The measurements need to be very accurate for an inside mount. An outside mount, on the other hand, is installed outside the window frame, either above or around it. It offers more coverage and can be a good option for windows with shallow frames or for adding more privacy and light control. Outside mounts are generally more forgiving in terms of measurement accuracy.

Cellular shades are among the most energy-efficient options. They have a unique honeycomb structure that traps air, creating an insulating barrier. This helps to keep the heat out in the summer and retain warmth in the winter, reducing your energy consumption and heating/cooling costs. Additionally, some insulated roller shades also offer good energy efficiency by blocking out a significant amount of solar heat.

Yes, all our window covering products come with the necessary mounting hardware. The hardware may vary depending on the type of product and the mounting method (inside or outside mount), but it will include everything you need to install the product successfully.

Cordless lift systems use a spring or magnetic mechanism to hold the shade or blind in place at the desired height. To raise the shade, you gently pull it up to the height you want, and the mechanism locks it in place. To lower it, you pull it slightly down to release the lock and then guide it down to the desired position. This provides a clean, child-safe alternative to traditional corded lift systems.

The length of the beaded chains varies depending on the height of the window covering. Typically, the chains are long enough to reach the floor for most standard window heights. However, if you have specific chain length requirements, you can contact our customer service team, and we may be able to customize the chain length for you.

For large windows, vertical blinds, panel track blinds, and some types of oversized roller blinds are excellent choices. Vertical blinds are great for controlling light and privacy and can be easily adjusted to cover large areas. Panel track blinds offer a modern look and are suitable for sliding glass doors or large windows. Oversized roller blinds can provide a clean, minimalist look and are available in various fabrics and colors to suit your decor.

Motorized products can be operated in several ways. Most commonly, they come with a remote control that allows you to raise, lower, or adjust the position of the window covering. Some motorized systems also support operation through a wall-mounted switch. Additionally, many of our motorized products are compatible with mobile apps, Amazon Alexa, Google Home, and other smart home platforms, enabling you to control them with your smartphone or through voice commands.

A remote control is a convenient way to operate your motorized products, but it's not always necessary. If your motorized system is compatible with a mobile app or a smart home platform like Alexa or Google Home, you can control the products using your smartphone or voice commands. However, having a remote control provides an additional option for easy operation, especially if you prefer not to use your phone or smart devices.

Yes, many of our motorized products are compatible with mobile apps, Amazon Alexa, Google Home, and other popular smart home platforms. To use these features, you will need to follow the setup instructions provided with your product. This usually involves connecting the motorized device to your home Wi-Fi network and integrating it with the relevant app or smart home system.

The number of smart hub devices needed depends on the number of motorized products in your order and the capabilities of the smart hub. In most cases, one smart hub can support multiple motorized devices, but there may be a limit to the number of devices it can control. We recommend checking the specifications of the smart hub and the motorized products to determine the appropriate number of hubs for your order. If you have a large number of motorized products, you may need more than one smart hub for optimal performance.

We do not provide installation services for smart hubs at this time. However, the installation process for most smart hubs is relatively straightforward. You can follow the installation instructions provided with the smart hub to set it up. If you need assistance, you can contact our customer service team, and we will be happy to provide guidance.

Each product comes with detailed installation instructions. Generally, the steps for installing shades include:
Gather the necessary tools, such as a drill, screws, and a level.If it's an inside mount, measure and mark the installation points inside the window frame. For an outside mount, mark the points on the wall or window surround.Install the mounting brackets according to the instructions.Attach the shade to the brackets.Test the operation of the shade to ensure it is working properly.Refer to the specific installation guide for your shade type for more detailed and accurate instructions.

Yes, we offer refunds and exchanges within a specified period. If you are not satisfied with your order, you can return the product in its original condition, unused, and with all the original packaging within [X] days of receipt. Please contact our customer service team to initiate the return process. Once we receive and inspect the returned product, we will process your refund or exchange as applicable.

If you don't like what you ordered, you can choose to return the product for a refund or exchange it for a different product. As long as the product meets our return criteria (unused, in original condition, with all packaging), you can contact our customer service team to start the return or exchange process. We also offer customer support to help you choose a different product that better suits your needs.

We do not have a specific limit on the number of products you can return within the allowed return period, as long as they meet our return criteria. However, if there are signs of abuse or excessive returns, we reserve the right to review and potentially limit future returns.

You have [X] days from the date of receipt of your order to initiate a return. After this period, we may not be able to accept the return, and you will not be eligible for a refund or exchange.

The refund amount will be the full purchase price of the returned product, minus any shipping and handling fees (if applicable). If the product was part of a promotional offer or discount, the refund will be adjusted accordingly.

Once we receive and approve your return, the refund will be processed within [X] business days. The time it takes for the refund to appear in your account depends on your payment method and the processing times of your financial institution. For credit card payments, it may take 3-5 business days for the refund to be reflected on your statement.

We are interested in collaborating with influencers through our partnership with SMARTECO . If you are an influencer and interested in working with us, please contact us through the dedicated influencer collaboration email address provided on our website. You can send us information about your platform, audience demographics, and any ideas you have for collaboration. We will review your proposal and get back to you if we see a good fit.

Shipping times vary depending on the type of product, customization options, and the shipping destination. For standard, non-customized products, shipping usually takes [X] to [X] business days. For custom orders, the production time can range from [X] to [X] weeks, and then an additional [X] to [X] business days for shipping. You can check the estimated shipping time for each product on the product page.

We currently ship within the United States and Canada. We are exploring opportunities to expand our shipping to other countries in the future. If you are located outside of these regions, please contact our customer service team to inquire about potential shipping options.

Shipping fees are calculated based on the size, weight, and destination of your order. For orders over a certain amount (usually [X] dollars), we offer free shipping. Otherwise, the shipping fee will be displayed at checkout based on the shipping method you choose. We offer standard ground shipping as the default option, and expedited shipping options are available for an additional fee.

We offer standard ground shipping as the most common option, which typically takes [X] to [X] business days for delivery within the US and Canada. Expedited shipping options, such as 2-day or overnight shipping, are available for an additional fee. You can choose your preferred shipping method at checkout.

If you need to modify your shipping address after placing an order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will be able to update the address for you. However, if the order has already been shipped, we may not be able to change the address, and you will need to contact the shipping carrier directly to see if they can reroute the package.

In some cases, we may be able to accommodate separate shipments for your order. If you have specific requirements for separate shipments, such as sending different items to different addresses, please contact our customer service team before placing your order. There may be additional fees associated with separate shipments, and we will need to evaluate the feasibility based on the nature of your order.

The speed of your order delivery depends on several factors, including the type of product (customized or standard), the shipping method you choose, and the destination. Standard ground shipping usually takes [X] to [X] business days for delivery within the US and Canada. Expedited shipping options can significantly reduce the delivery time, with 2-day or overnight shipping available for an extra cost. You can check the estimated delivery time for your order on the product page and in your order confirmation email.

We offer free shipping for orders over [X] dollars within the United States and Canada. For orders below this amount, a shipping fee will be charged based on the size, weight, and destination of the order. The shipping fee will be displayed at checkout.

Yes, we do ship to Hawaii and Alaska. However, due to the remote location, shipping times may be longer, and additional shipping fees may apply. The exact shipping time and fee will depend on the size and weight of your order and the shipping method you choose. You can check the shipping details at checkout.

Yes, customers in Canada can order from us. We ship to addresses within Canada. Please note that you may be subject to applicable Canadian taxes (such as GST and provincial sales taxes) and import duties (if applicable), which are your responsibility to pay.