Shipping Policy

 

Thank you for choosing our services. We are committed to providing clear and efficient logistics. Below is a streamlined overview of our shipping policies to ensure a seamless experience.

  1. Order Processing & Timelines
Order Confirmation
  • Instant order confirmation email (includes order summary & shipping details).
  • Tracking number and carrier information provided via email before dispatch.
Production & Dispatch
  • Standard Processing: 5-10 business days (7-14 days for custom curtains/blinds, 10-30 days for bamboo/roman shades).
  • Dispatch Schedule: Monday-Friday (excluding public holidays).
  • Total Delivery Time: Processing time + transit time (plan purchases accordingly).

  1. Shipping Services

Product Type Carrier Estimated Delivery Service Features
Fabric Samples/Booklets USPS/DHL eCommerce 2-6 Days Mailbox Delivery
Ready-made/Custom Curtains DHL Express/FedEx/UPS 7-14 Days Door-to-Door, Signature Required
Blinds/Shades DHL Express/FedEx/UPS 7-30 Days* Style-Specific Details Below
Style-Specific Timelines:
  • Bamboo Shades: 10-15 Days (selected styles) / 20-30 Days (others)
  • Roman Shades: 10-15 Days (solid colors) / 21-30 Days (designed patterns)
  • Roller/Zebra/Honeycomb Shades: 7-14 Days
  • Standard Blinds: 7-10 Days
Accuracy Commitment: 95% of orders arrive within estimated timelines. Delays due to extreme weather or peak seasons will be proactively communicated via email.

  1. Shipping Costs
Standard Shipping:
  • $23 for order value not above $200.
  • $17.99 for order value above $200 but under $300.
  • Free shipping for order value $300 and above.
Express Shipping: $99.00
Key Notes:
  • All prices in USD.
  • Free shipping applies only to qualifying orders.
  • Express shipping includes door-to-door tracking.

  1. Service Areas & Restrictions
  • Global Coverage: Worldwide (excluding military addresses/P.O. boxes; valid street addresses only).
  • Carrier Selection: Automatically optimized by destination/weight using USPS/DHL/FedEx/UPS.
  • Critical Note: Address changes are unavailable post-order confirmation. Double-check details before checkout.

  1. Customs & Tracking
  • Import Fees: Customs duties/VAT (if applicable) are the recipient’s responsibility (varies by country; consult local authorities).
  • Real-Time Tracking: Carrier and tracking number emailed post-dispatch. Monitor progress via carrier’s official website.

  1. Delay Management
We sincerely apologize for delays caused by holidays, severe weather, or carrier incidents. Our support team (response within 24 hours) will actively coordinate solutions.